App / Mobile
These terms govern how your stustoto account works — from the moment you open it, through every session, deposit, and support request. Read through the sections below so you know exactly what applies to your access, your transactions via DANA or Bank Transfer, and your choices under this policy where local law permits.
By opening an account with us, you enter into an agreement that sets out the rules for using the platform. These terms apply to every action taken under your account — browsing the lobby, initiating a DANA top-up, submitting a Bank Transfer request, or reaching out through our support channels. They do not create a relationship between you and any game studio or payment processor directly; those relationships are governed by the separate terms those services publish. Access to stustoto depends on whether it is permitted under the laws of your region. We do not extend service in jurisdictions where online gaming is prohibited, and it is your responsibility to confirm that access is lawful where you are located. Indonesia-based accounts that use DANA or Bank Transfer will see the specific flow and field requirements shown in their account wallet section after login — those displayed instructions are part of this policy and carry the same weight. We may update these terms when the platform changes, when regulatory requirements shift, or when we improve how a service works. When we do, the current version is shown in your account dashboard after login. Continued use of the account after an update is posted means you accept the revised terms. If you disagree with a change, the right step is to stop using the service and contact support to close your account.
DANA top-ups are processed under the payment flow shown in your account wallet. Amounts, limits, and verification fields are displayed at the point of transaction.
Bank Transfer submissions follow the reference code and account details shown in the deposit section of your account. Match them exactly to avoid delays.
Your wallet balance reflects confirmed transactions only. Pending items are shown separately and do not count toward your available balance until cleared.
Service availability depends on local law. Access is extended only where permitted, and eligibility is assessed at account registration and periodically thereafter.
Not every interaction on the platform falls under the same part of this policy. Understanding what is covered — and what sits outside it — helps you know where to direct a question or dispute. The four areas below draw those lines clearly, based on what is verifiable through your account activity.
Login credentials, session behaviour, device continuity between mobile and browser, and account suspension or closure decisions are all covered by these terms. Steps for each are shown in your account settings.
Deposits and withdrawals made through DANA or Bank Transfer fall inside this policy. Transaction records in your payment history are the reference point for any dispute or correction request.
Game titles from studios such as Microgaming, JDB, Joker, and PlayStar are made available under this policy, but the rules of each game — including prize structures and round mechanics — are set by the provider. We display what the provider publishes.
Payment processors, e-wallet providers including DANA, and any external service you connect to from the platform operate under their own terms. A dispute with a payment processor is handled through that provider's process, not ours.
This policy gives you concrete steps, not just abstract rights. Your payment history — every DANA top-up and Bank Transfer submission — is available in the transaction log inside your account. That record is the starting point for any correction or review request, and we keep it accessible from your wallet section at all times. If a detail in your account profile is incorrect — name, contact address, or linked payment method — the correction path is through account settings. Fields that cannot be edited directly (such as your registered identity document) require a support request, and the support team will tell you what verification is needed. For any question about how this policy applies to a specific transaction or access decision, you can raise it through the contact paths listed in the support section below. We aim to respond to policy questions through the same channels we use for account help.
Your full transaction log, including DANA and Bank Transfer entries, is shown in the payment history section of your account after login. No request needed — it is always there.
Editable fields update through account settings. For identity-linked fields, submit a support request and follow the verification steps the team provides.
If a term is unclear or you believe a decision was applied incorrectly, contact support with your account reference and the specific section in question.
You may close your account at any time by contacting support. Pending transactions are resolved before closure is confirmed; your remaining wallet balance is returned through the withdrawal method on file.
For any question tied to these terms — a transaction you want to dispute, a policy section you need clarified, or a correction request — the paths below connect you to the team that handles policy matters. Have your account reference ready when you reach out; it speeds up every interaction.
Open the chat widget from any page inside your account. It is the fastest path for active session questions, including transaction and access issues covered by these terms.
For written records of a policy question or a formal correction request, email the support address shown in your account contact section. Responses reference your account and the relevant policy clause.
The help section inside your account lists common policy questions with the current answers. Check it first — many account-access and transaction questions are answered there without needing to contact the team.
Your account data — login credentials, payment records, transaction history — is stored and handled according to the practices described in this section. We use standard encryption on data in transit and at rest. Cookies are used to keep your session active across mobile and browser, and to remember preferences you set in your account. You can manage cookie preferences through your browser settings, though disabling session cookies will affect your ability to stay logged in. We retain transaction records for the period required to meet our operational and compliance obligations. If you close your account, we keep the minimum records needed for that retention period, then remove the rest. Who to contact for data-related requests is the same support path listed in the section above — use your account reference and specify that the request is about data retention or access.
Account data including payment records from DANA and Bank Transfer transactions is stored with standard encryption. Access is restricted to account-holder authentication and authorised support staff responding to verified requests.
Session cookies keep you logged in as you move between pages and between mobile and desktop. Preference cookies remember your lobby settings. Both types are explained in the cookie notice inside account settings.
Your password and any two-step verification you set in account settings are your responsibility. If you suspect unauthorised access, contact support immediately — the team can suspend the session and walk you through the recovery steps shown in account security.
We hold your data for as long as your account is active and for the retention period required after closure. To request early removal of non-essential data, submit a written request through support with your account reference.
The questions below come up most often when members review this policy for the first time or after a change to their account situation.
The current version is always shown in your account dashboard after login. We do not rely on you finding an archived page — when terms change, the updated version appears there. If you want a written copy, you can request one through the support email listed in your account contact section.
Yes. Both DANA top-ups and Bank Transfer deposits fall under this policy. The specific fields, limits, and reference codes for each method are shown at the point of transaction in your account wallet. Those displayed instructions are part of these terms and should be followed exactly.
Updates take effect when they are posted to your account dashboard. If a change happens during a session, your current session continues under the previous terms. When you next log in, the updated version applies. You will see a notification in your account if a material change has been posted since your last login.
Start from your transaction log in the payment history section of your account — locate the entry, note the reference number, and contact support via live chat or email. Provide the reference number and describe what you believe is incorrect. The team will review the record and respond with next steps based on what the transaction log shows.
You can request removal of non-essential data at any time by contacting support in writing with your account reference. We are required to retain transaction records for a minimum period after account closure for compliance reasons. The support team will explain what data can be removed immediately and what must be held for the retention period.
Access depends on whether online gaming is permitted under the laws of your specific region. We extend service only where local law allows it, and eligibility is assessed at registration. If access is not available in your area, the account registration page will indicate that. We do not confirm or deny access for specific cities or districts beyond what the account flow shows.